Product Support Specialist

6 days ago

Shimoga, Karnataka, India beBeeCustomer Full time ₹ 12,15,000 - ₹ 14,92,500
Technical Support Engineer Role

A key team member in our technical support department, the Technical Support Engineer plays a crucial part in delivering outstanding customer experiences.

  • Interacting with customers via telephone, email, and chat services to resolve technical issues efficiently.
  • Contact and resolve customer complaints within defined service level agreements.
  • Documenting customer incidents with troubleshooting, root cause, and resolution information for future reference.
  • FOLLOWING established processes, policies, and guidelines on collaboration, escalation, and communication.
  • Contributing to the internal and external knowledge base for faster incident resolution.

This role demands strong analytical skills, excellent verbal and written communication skills, and the ability to work effectively in high-visibility and high-pressure scenarios. Additionally, proficiency in using ticketing and tech support platforms such as Zendesk, Freshdesk, and Salesforce is essential.

The ideal candidate will have minimum 1-3 years of experience in product support, interacting with English-speaking customers over calls, emails, and chat, preferably in a US-based environment.

Key technologies involved in this role include Javascript, HTML5, CSS3, JQuery, Node.js, Python, PHP, JAVA, MongoDB, PostgreSQL, SQL, Linux terminal commands, HTTP headers, cookies, web APIs, web servers, and SSL. Strong organizational and time management skills are also necessary for success in this position.

As a Technical Support Engineer, you will be part of a highly driven and skilled team that thinks big and executes beyond expectations. You will have the opportunity to grow continuously, work with innovative brains, explore your entrepreneurial mindset, and be part of an open culture that fosters creativity and innovation.

Skills and Qualifications
  • Strong problem-solving skills.
  • Excellent verbal and written communication skills.
  • Ability to work effectively in high-visibility and high-pressure scenarios.
  • Proficiency in using ticketing and tech support platforms.
  • Minimum 1-3 years of experience in product support.
Benefits

Opportunity to grow continuously.

Work with innovative brains.

Explore your entrepreneurial mindset.

Part of an open culture that fosters creativity and innovation.

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