Production Support Specialist

7 hours ago

Shimoga, Karnataka, India beBeeProductionSupportEngineer Full time ₹ 12,24,800 - ₹ 15,46,000

Job Overview:

We are looking for an experienced Lead Engineer to join our Technology Group. The ideal candidate will have deep technical expertise in OTT streaming technologies, project and product lifecycle management.

The successful candidate will be responsible for taking ownership of customer-reported field issues within the media and OTT space, investigating production issues across multiple platforms, and collaborating with engineering, vendors, and support teams to drive resolution.

Key Responsibilities:

  1. Taking ownership of production/field issues reported by customers or operations teams
  2. Investigating production issues across multiple platforms (Web, iOS, Android, Smart TVs, LG, Samsung, Fire TV) and identifying root causes
  3. Collaborating with engineering, vendors, IT operations, and support teams to drive resolution

Technical Requirements:

  • Strong understanding of media streaming technologies, OTT players (e.g., ExoPlayer, AVPlayer, Bitmovin), and adaptive streaming protocols (HLS, DASH)
  • Proven expertise in debugging production issues, identifying root causes, and coordinating resolutions
  • Experience with Android, iOS, SmartTVs, LG, Samsung, Fire TV devices for OTT product delivery
  • Exceptional communication and coordination skills to work with multiple internal and external stakeholders
  • Familiarity with analytics tools for tracking product performance and deriving insights

Education and Experience:

BE / BTech / MTech / MCA/ MBA, 6-8 years of experience in a related field

Preferred Qualifications:

Proven expertise in debugging production issues, identifying root causes, and coordinating resolutions. Experience with Android, iOS, SmartTVs, LG, Samsung, Fire TV devices for OTT product delivery

Additional Requirements:

  1. Self-driven with a keen eye for problem-solving and skills to break down a complex problem into a simpler solution or design or operation step
  2. Ability to work agile and follow Agile practices and principles
  3. Alignment with the goals of the organization and team – always thinking and acting in the larger interest
  4. Awareness of industry trends and understanding of Cloud Technologies and services available in the market

Role Summary:

The Technology Group is the enabler of DTH and OTT business, scaling services for customers through digital transformation.

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