
Enhance Customer Experience with Zuora
3 days ago
This is a unique opportunity to join our client as a skilled Zuora Engineer (SME) and play a pivotal role in stabilising operations and enhancing customer experience workflows across a global footprint.
The successful candidate will have proven experience as a Zuora Engineer or Architect in enterprise environments, with a deep understanding of subscription billing models and customer lifecycle management.
We are looking for someone who can identify and resolve risks within the Zuora platform, design and optimise customer experience workflows, and collaborate with Product, Finance, and CX teams to align Zuora capabilities with business goals.
Key Responsibilities:- Risk Management: Identify and resolve risks within the Zuora platform to ensure operational continuity.
- Workflow Design: Design and optimise customer experience workflows across billing and subscription journeys.
- Collaboration: Collaborate with Product, Finance, and CX teams to align Zuora capabilities with business goals.
- Technical Leadership: Provide technical leadership and documentation to reduce future dependency risks.
- Experience: Proven experience as a Zuora Engineer or Architect in enterprise environments.
- Skills: Deep understanding of subscription billing models and customer lifecycle management.
- Expertise: Hands-on expertise with Zuora APIs, Workflow Designer, Product Catalog, and Reporting.
- Integration: Experience integrating Zuora with CRM (e.g. Salesforce), ERP, and data platforms.
- Communication: Strong analytical and problem-solving skills, with a focus on customer experience.
- Flexibility: Hybrid role with flexibility and fully remote available.
- Global Collaboration: Collaboration across global teams and time zones.
- Transformation: Take ownership of a high-impact Zuora environment and drive transformation for a global financial brand.
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