
Director of Customer Experience Delivery
2 days ago
Customer Support Leader:
We're seeking an accomplished leader to oversee the development and enhancement of our customer support operations.
This is a key strategic role that requires a deep understanding of technical depth, data-driven decision-making, and operational excellence.
Key Responsibilities:
- Drive strategy and growth for our global support teams.
- Develop and implement high-performing processes and systems.
- Ensure world-class customer experience through technical expertise and leadership skills.
- Mentor and lead a team of support professionals.
What We're Looking For:
- A minimum of 10–15 years in technical support/customer success, including 2+ years leading managers.
- Strong understanding of SaaS and enterprise technology (APIs, SSO, integrations).
- Proven leadership, customer-centric approach, and experience with support tools (Salesforce, Freshworks, etc.).
Benefits:
This role offers a unique opportunity to shape the future of our customer support operations and drive business growth. If you're a results-driven leader with a passion for delivering exceptional customer experiences, we encourage you to apply.
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