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Technical Onboarding Specialist
3 weeks ago
The role of an Implementation Manager is to oversee the onboarding process for new clients, ensuring seamless integration and long-term client satisfaction.
Key Responsibilities- Lead the project planning, setup, and technical implementation phases for new clients
- Support the installation and configuration of our platform
- Provide tier 1 technical support to all clients, resolving basic integration issues and common data errors
- Monitor and manage ongoing client data health, proactively identifying and resolving data collection or integration issues
- Ensure a consistent and high-quality onboarding experience across clients, continuously reducing onboarding time and improving system adoption
As an Implementation Manager, you will collaborate with cross-functional teams to deliver a streamlined implementation experience and provide feedback based on client insights.
Qualifications- 4+ years of experience in a technical client-facing role
- Strong communication and problem-solving skills
- Proven ability to manage multiple projects or clients simultaneously
- Detail-oriented and highly organized, with a proactive attitude
- BASIC LINUX SKILLS (e.g. navigating file systems, reviewing logs)
- BASIC EXPERIENCE WITH DOCKER AND KUBERNETES (e.g. basic commands, basic troubleshooting)
- BASIC SQL SKILLS (e.g. reading/writing simple queries for troubleshooting)
