Onboarding Specialist

Job Description

What Do We Do

ShopDeck helps e-commerce merchants set up and manage their D2C storefront Profitably.

Proposition For Merchants

D2C selling made as easy as selling on e-com marketplaces

Why build this

- Indias D2C wave has been limited to venture-funded D2C brands today
- The art of selling on your own website is not democratised. There are 500k-1M sellers who can sell D2C but can at best sell on marketplaces
- Philosophically - we feel brand owners should spend most of their time on the product and not on channel optimization
- Shopify / Status-quo software solve for work-flow management of storefront but dont do enough on helping merchants sell well

Our proposition

Role

We have a software + services proposition for the merchant with the goal of optimising for the merchant&aposs profitability.Our product is an all-in-one software stack that gives merchants everything they need to sell D2C, i.e. Storefront, Shipping, Marketing integrations, Communication. Our services layer works on top of this software stack to achieve profitability for merchants. Here, we combine 4-key roles in classic e-commerce setup, all relevant for any D2C brand as well:

- Marketing manager (top of the funnel)
- Category manager (products/merchandising)
- Product manager (website/app metrics)
- Ops manager (shipping metrics)

Our services layer measures metrics across all these buckets to optimise and take appropriate actions for merchants profitability.Over time, the goal is to productize our services layer - which we believe will move the baseline of what merchants expect from a storefront software.

Team And Scale

Were at $4.5M ARR and had hit profitability earlier in the year. Weve recently raised series-B from led by Bessemer Venture Partners (who had famously led Series A for Shopify in 2010) with participation from Elevation Capital, General Catalyst (fka Venture Highway) and Chiratae Ventures.

Founders

- Rishabh Verma
- Harmin Shah

Role Charter

How will this role shape you

Are you passionate about the e-commerce industry Do you thrive on connecting with a diverse range of online sellers If youre looking for a role that offers steep growth and the opportunity to interact with various businesses, then we invite you to apply for the position of Onboarding Specialist .In this role, you will primarily engage with D2C sellers on marketplaces, educating them about our product and helping them enhance their operations.

A day in the life of a Onboarding Specialist

- Interact with 100-150 e-commerce sellers selling on platforms (like AZ/FK).
- Pitch solutions and create funnels from leads..
- Documentation and seller interactions and updates accurately within CRM systems.
- Maintain clarity on accounts and ensure consistent follow-ups.
- Collaborate with your managers to enhance your skills.

What will an ideal candidate look like

- Experience: 1.5+yr in an MNC/start-up environment or previous experience in e-commerce and calling preferred. Experienced with a keen interest in onboarding and business development are also encouraged to apply.
- Education: Graduation/Postgraduate in Business, Marketing, or a related field.
- Technical Skills: Proficiency in Excel/Google Sheets and sales-related CRM systems.
- Language Proficiency: Strong speaking proficiency in Hindi and English is mandatory.
- Sales Mindset: Ability to understand seller needs and proactively address their challenges.
- Relationship Building: Excellent interpersonal and communication skills to build and maintain strong relationships with sellers.
- Analytical Skills: Strong analytical and problem-solving abilities to interpret data and translate insights into actionable strategies.
- Team Collaboration: Ability to work effectively within a team in a fast-paced environment.
- Adaptability: Thrive in a dynamic and ever-changing landscape.
- Time Management: Strong planning and prioritisation skills.

What will you get

- Attractive Compensation: Enjoy a competitive pay structure that combines fixed and variable components, surpassing what others in the market offer.
- Comprehensive Medical Coverage: Benefit from robust medical insurance that prioritises your health and well-being.
- Unmatched Growth Opportunities: Experience a unique chance to learn and develop at an extraordinary scale, enhancing your skills and career trajectory.
- Innovative Contributions Welcomed: We value your ideas Play a pivotal role in shaping our services and products with your insights and creativity.
- Collaborative Culture: Work closely with senior management and be involved in strategic decisions, fostering a dynamic and inclusive Workplace.

Join us and be part of a team that champions innovation and collaboration

Location: Work from Office (6d/week), Bangalore

Company&aposs Website - https://shopdeck.com/

Skills: e-commerce,communication,excel,onboarding