Onboarding Operations Specialist 2

See yourself at TwilioJoin the team as Twilio s next Onboarding Operations Specialist P2 Who we areAt Twilio we re shaping the future of communications all from the comfort of our homes We deliver innovative solutions to and empower millions of developers worldwide to craft personalized customer experiences Our dedication to and strong culture of connection and global inclusion means that no matter your location you re part of a vibrant team with diverse experiences making a global impact each day As we continue to revolutionize how the world interacts we re acquiring new skills and experiences that make work feel truly rewarding Your career at Twilio is in your hands About the jobTwilio is seeking an Operations Specialist to join the team that runs Twilio s Onboarding and Compliance team globally This role will work directly with customers to help them onboard RCS WhatsApp procure short codes and Sender IDs and ensure all phone numbers are meeting regulatory compliance standards globally The Onboarding and Compliance Operations team is a key part of Twilio whose mission is to provide the infrastructure that catalogs orchestrates and delivers the world s connectivity Responsibilities On the Channels Onboarding Operations team you will Process RCS onboarding requests efficiently while providing the highest level of support to customers while working closely with internal Twilio teams to provide the best in class technical support for customers Project manage complex requests from our customers to onboard and register their senders across various regions Design and optimize new processes to ensure our customers have an excellent experience with Twilio Collaborate with Twilio s Product and Engineering teams to troubleshoot technical problems with our internal tooling and external product offerings QualificationsNot all applicants will have skills that match a job description exactly Twilio values diverse experiences in other industries and we encourage everyone who meets the required qualifications to apply While having desired qualifications make for a strong candidate we encourage applicants with alternative experiences to also apply If your career is just starting or hasn t followed a traditional path don t let that stop you from considering Twilio We are always looking for people who will bring something new to the table Required Min 4 years experience in technical customer operations Tech-and process-savvy person who loves to build seamless operations that benefit our customers You re empathetic and love working with customers to solve their problems Excellent written and verbal communication skills Love learning new technology and you have experience configuring and operating various systems and software tools such as JIRA Zendesk Thorough organized and process-oriented to the extreme and you re able to prioritize and execute multiple projects simultaneously in a fast paced ever changing environment Be comfortable working with data including analyzing interpreting and creating it Possess a data-driven mindset using insights to guide decision-making and strategy You can represent Channel Onboarding Operations in various projects supporting our partnership with our vendors and carriers Bachelor s Degree or equivalent years of experience LocationThis role will be remote first 0 of travel required What We OfferThere are many benefits to working at Twilio including in addition to competitive pay things like generous time-off ample parental and wellness leave healthcare a retirement savings program and much more Offerings vary by location Twilio thinks big Do youWe like to solve problems take initiative pitch in when needed and are always up for trying new things That s why we seek out colleagues who embody our values - something we call Additionally we empower employees to build by supporting their volunteering and donation efforts So if you re ready to unleash your full potential do your best work and be the best version of yourself apply now If this role isn t what you re looking for Twilio is proud to be an equal opportunity employer We do not discriminate based upon race religion color national origin sex including pregnancy childbirth reproductive health decisions or related medical conditions sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information political views or activity or other applicable legally protected characteristics We also consider qualified applicants with criminal histories consistent with applicable federal state and local law Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act Additionally Twilio participates in the E-Verify program in certain locations as required by law Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures If you need assistance or an accommodation due to a disability please contact us at