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Senior Technical Solutions Specialist

3 weeks ago

Kolkata, West Bengal, India beBeeTechnical Full time ₹ 15,21,600 - ₹ 18,12,000

Job Overview:

We are seeking a seasoned professional to fill the role of Senior Customer Support Engineer.

In this position, you will leverage deep technical expertise and project leadership capabilities to support mission-critical client environments and drive successful implementation of our solutions.

You will serve as the primary technical interface between our organization and clients—resolving escalated issues, managing complex deployments, and ensuring operational excellence. As a senior expert, you will bring strategic thinking, mentor junior staff, improve processes, and contribute directly to both client satisfaction and organizational success.

This role is ideal for a professional who has grown through hands-on technical roles and evolved into project leadership, and who now seeks a strategic, high-impact position with both technical depth and customer-facing influence.

Key Responsibilities:

  1. Resolve escalated issues and ensure timely resolution
  2. Manage complex deployments and implementations
  3. Develop and maintain technical knowledge and skills
  4. Mentor junior staff and promote knowledge sharing
  5. Improve processes and procedures to enhance efficiency and effectiveness
  6. Collaborate with cross-functional teams to achieve business objectives

Requirements:

  • Proven experience in technical roles with increasing responsibility
  • Deep technical expertise in IT systems and software development
  • Strong project leadership and management skills
  • Excellent communication and interpersonal skills
  • Able to work effectively in a team environment
  • Ability to adapt to changing priorities and deadlines

Benefits:

This role offers a unique opportunity to work in a dynamic and fast-paced environment, with a competitive salary and benefits package. You will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and make a meaningful contribution to the organization's success.

About Us:

We are a forward-thinking organization dedicated to delivering innovative solutions to our clients. We value our employees and strive to create a positive and inclusive work environment. If you are a motivated and results-driven individual looking for a challenging and rewarding career opportunity, we encourage you to apply.