Strategic Operations Manager

19 hours ago


Chennai, Tamil Nadu, India Delhivery Limited Full time

Key Responsibilities:

  • Oversee the end-to-end execution of logistics operations, ensuring seamless zone/area management.
  • Enforce operational procedures and policies, conduct timely audits, and maintain SLAs & TAT.
  • Drive cost reduction and productivity increase for the region, finalize LTL sites, manpower, fleet, training, and resource planning.
  • Implement continuous improvement projects to enhance cost, service, and employee productivity.
  • Maintain operational budgets, supervise vendor activities, and ensure customer satisfaction.
  • Head new initiatives like 3rd-party distribution for reduced packages, provide behavioral & soft skills training, and monitor security parameters.

Person Specifications- Skillsets/Education:

  • Educational Background: Bachelor's Degree (mandatory) - preferably engineering.
  • Functional Skills: People management, Operations Management.
  • Personal Attributes: Curiosity, Ownership, Fast Paced.
  • Behavioral Skills: Good communication and analytical skills, excellent problem-solving, task prioritization, and follow-up abilities.
  • Ability to work well in a team environment.


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