Quality Standards Specialist

6 days ago

Rajkot, Gujarat, India beBeeQuality Full time ₹ 40,00,000 - ₹ 50,00,000

Job Title: Quality Assurance Associate

Overview:

The Quality Assurance Associate plays a critical role in reviewing and ensuring quality standards, processing accuracy, and compliance as per predefined checklists.

This position requires an understanding of legal documentation, including court orders, retainer agreements, affidavits, and bankruptcy filings, which are essential for delivering high-quality services.

Key Responsibilities:
  • Collaborate with onshore and offshore teams to ensure quality compliances and processing accuracy for daily operations.
  • Audit population/sample proportion of the processed tickets basis the predefined checklist for the tickets assigned via email, Salesforce, Jit Bit, RAGIC, and other data sources at a set frequency as defined by the business.
  • Ensure random audits, at least twice or thrice per month, to check documentation around bankruptcy claimants.
  • Perform random sample checks on communication sent/received to/from Trustees
  • Accurately review and interpret legal documents, especially court motions/orders, affidavits, PACER reports, and legal heirship documents.
  • Become familiar with Standard Operating Procedures (SOPs) and training materials. Weekly connections with business for Technical Naming Information (TNI) in collaboration with trainers for SOP updates & PKT requirements.
  • Create weekly/monthly reports for the audits performed on the set frequency and report out to supervisor and business with requisite analytics & inferences. The report should be inclusive of root cause and CAPA (Corrective Action/Preventive Action) for the defects/deficiencies identified during quality audits.

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