Senior Technical Support Representative

Job DescriptionOur organization is seeking a highly skilled professional to assume the role of Senior Technical Support Specialist. This position requires an individual with extensive experience in supporting complex systems and infrastructure, particularly in the realm of Cisco UCCE and Release Management.

About this RoleThe Technical Support Specialist will provide exceptional support to customers, ensuring their technical issues are resolved efficiently and effectively.ResponsibilitiesRespond to customer inquiries and offer technical assistance.Diagnose and troubleshoot hardware and software issues.Document and track customer interactions in our support...

Job DescriptionThe role of a Senior Service Desk Agent is to provide exceptional IT support to our global user base.This involves delivering first-class service by troubleshooting and resolving complex technical issues, owning and driving resolution for high-impact and escalated issues, documenting activities in the IT Service Management platform, creating...

Job Title: Technical Operations ManagerWe are seeking a seasoned leader to helm our technical operations, overseeing a team of 100+ professionals.The ideal candidate will possess exceptional strategic, operational, and people leadership skills.The role requires:Leading a center of technical staff.Ensuring timely and high-quality project delivery.Driving...

Job OverviewWe are seeking a highly motivated and detail-oriented Junior Technical Support Engineer to join our dynamic team.Key Responsibilities:Respond to support tickets and technical inquiries from customers via email, chat, and ticketing systems.Troubleshoot and resolve issues related to Java and Python-based applications.Investigate and assist with...

Senior Technical LeadJob Overview:We are seeking an experienced and skilled Senior Technical Lead to oversee the maintenance and support of our applications.

Responsibilities Provide first-level technical support to customers via phone, email, and chat Diagnose customer issues related to our product Document and track customer interactions in the support system Escalate complex technical issues to senior support staff Stay up-to-date with product knowledge and telecommunications industry trends Requirements...

Job Title: Customer Service Representative">Job Summary:">We are seeking a highly skilled and experienced customer service representative to fill this role. As a key member of our support team, you will play a critical role in ensuring the smooth operation and support of our technical tools and systems while maintaining strong relationships with our...

Remote Customer Support RoleWe are seeking a skilled Customer Support professional to handle day-to-day tasks and ensure customer satisfaction.This role involves providing exceptional customer service, managing online support requests, and offering technical support to resolve customer issues efficiently.Key responsibilities:Respond to customer inquiries in...

Job Summary: We are seeking a proactive and customer-oriented Technical Support to join our team. The ideal candidate will provide technical assistance to clients and internal teams, troubleshooting software, hardware, and network-related issues. This role requires strong problem-solving skills, effective communication, and a commitment to delivering timely...