Senior Operations Manager
4 weeks ago
We are a leading IT and BPM services provider committed to delivering innovation and business excellence across the entire spectrum of travel, transportation, and hospitality domains. Our company boasts a talent pool of over 10,000+ travel industry experts with its 15 state-of-the-art delivery centers and worldwide operational presence.
Key Highlights:
- Manage a team of 15-20 team members
- Oversee team performance, productivity, quality, shrinkage, and attrition
- Coaching new team members and identifying areas for improvement
- Review processes and implement recommendations to enhance overall performance and customer satisfaction (CSAT)
- Floor support and handling escalations
- Meet individual contributor (IC) targets and maintain average handle time (AHT) levels as per given targets
- Strong supervisory skills and excellent written and verbal communication skills in English
Requirements:
- Basic knowledge of computers and MS Excel
- International process handling experience
- Ability to manage team members and subordinates
- Strong organizational and methodical approach
- Flexibility for a 24/7 environment
Compensation and Benefits:
- Salary: ₹5,00,000 per annum
- A supportive work environment
- Opportunities for growth and development
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