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Technical Onboarding Specialist
3 weeks ago
We are seeking an experienced L1 Support Engineer to join our team. As a key member of our support group, you will play a vital role in managing onboarding and offboarding activities for customers.
">Key Responsibilities:
- Execute onboarding and offboarding procedures for users across customer environments.
- Create, modify, and deactivate user accounts in Google Workspace.
- Manage user and channel access in Slack, including permissions and integrations.
- Handle user provisioning tasks in Jira and other ITSM ticketing tools.
- Assign and remove user licenses across multiple SaaS applications (e.g., Google Workspace, Slack, Zoom, Office 365).
- Follow SOPs to ensure consistency, security, and compliance across user lifecycle tasks.
- Collaborate with internal teams, partners, and escalate issues to L2 or OEMs when required.
- Maintain accurate records of account status and license allocations.
Required Skills & Qualifications:
- 6 months–2 years of experience in IT support, onboarding/offboarding, or helpdesk roles.
- Basic understanding of Google Workspace (Gmail, Drive, Calendar, Admin Console).
- Working knowledge of Slack user and workspace administration.
- Familiarity with Jira or equivalent ticketing systems.
- Basic knowledge of license management across common SaaS platforms.
- Strong attention to detail and ability to follow procedures precisely.
- Willingness to work in 24x7 rotational shifts, including nights, weekends, and holidays.
- Good written and verbal communication skills.
- Strong time management and task ownership abilities.
Preferred Qualifications:
- Exposure to MDM tools such as Jamf, Intune, Kandji, or Hexnode.
- Basic knowledge of SaaS platforms like Zoom, Dropbox, Office 365, etc.
- Any certification in IT fundamentals or Google Workspace Admin is a plus.
- Experience working in customer-facing IT service environments.
