Enterprise Technical Solutions Specialist

11 hours ago

Kollam, Kerala, India beBeeImplementation Full time ₹ 40,00,000 - ₹ 50,00,000

Enterprise Technical Solutions Specialist

We are seeking a seasoned Enterprise Technical Solutions Specialist to lead the onboarding and technical enablement of customers across multiple cybersecurity products.

This role involves hands-on implementation, technical consulting, and driving customer success in hybrid, cloud, and containerized environments.

Key Responsibilities:

  • Lead end-to-end onboarding for customers on multiple Cyber Security products
  • Conduct kickoff sessions, product walkthroughs, and configuration workshops tailored to customer needs.
  • Align solution deployment/configuration/optimisation with customer business goals, security policies, and compliance requirements.

Technical Implementation:

  • Assist with the deployment and configuration of agents, sensors, connectors, and APIs across cloud, on-prem, and hybrid environments.
  • Support secure integration with cloud platforms and containerized systems.
  • Provide expertise in asset discovery, patch deployment, vulnerability scanning, and policy configuration.

Customer Success & Adoption:

  • Act as a trusted technical advisor throughout the implementation phase, ensuring successful adoption and long-term retention.
  • Educate and guide customers on platform capabilities, security use cases, and best practices.
  • Design and manage onboarding plans, training sessions, and success criteria tracking.

Required Qualifications:

Experience & Technical Skills:

  • 5+ years in customer-facing technical roles (e.g., onboarding, professional services, customer success, pre-sales, or support).
  • Hands-on experience in enterprise IT environments, with working knowledge of Windows, Linux, and basic networking concepts.
  • Exposure to cloud platforms and cybersecurity principles.

Tooling & Platform Knowledge:

  • Ability to deploy and manage endpoint agents, connectors, and policy configurations across diverse systems.
  • Experience in working with security scanning tools and dashboards.

Communication & Interpersonal Skills:

  • Exceptional communication, presentation, and client engagement skills.
  • Proven ability to simplify complex topics for technical and non-technical stakeholders alike.

Mindset & Adaptability:

  • Analytical thinker with problem-solving orientation.
  • Able to work independently and manage multiple onboarding projects simultaneously.
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