Customer Satisfaction Specialist

3 days ago

Bhavnagar, Gujarat, India beBeeCustomerCentric Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Overview

The ideal candidate will have excellent communication skills and an obsession for customer satisfaction, ensuring effective resolution of tickets and feedback collection.

Key Responsibilities:
  • Timely and effective resolution of customer queries, complaints, and escalations.
  • Key performance indicators include customer satisfaction (C-SAT), first response time (FRT), and resolution time (Q2R).
  • Full ownership of assigned cases with a relentless pursuit of issue resolution to the customer's satisfaction.
  • Collaboration with dependency teams and confident interaction with management/leadership.
  • Writing detailed reports on escalations/customer feedback for leadership/management.
  • Adherence to SOPs and compliance requirements, exercising sound judgment in navigating obstacles independently.
  • Acting as a voice of the customer and providing insightful feedback to internal teams on improvement areas.
Required Skills:
  • Bachelor's degree in any field.
  • Champion of customer-centricity and empathy, demonstrating drive for resolving customer issues.
  • Experience in customer support at a leading B2C organization.
  • Background in L3 / CEO / Social Media escalations.
  • Excellent communication skills with fluency in English, Hindi, and Kannada.
  • Working knowledge of MS Excel / Google Sheets preferred.
  • Hands-on experience with ticketing tools (e.g., Freshdesk).
  • Proven track record of containing and resolving highly complex escalations.

  • Customer Experience Specialist

    1 week ago

    Bhavnagar, Gujarat, India beBeeCommunication Full time ₹ 40,00,000 - ₹ 70,00,000

    Job Title: Customer Experience Specialist">Job Description:We are seeking a skilled Customer Experience Specialist to join our team. This individual will be responsible for handling customer inquiries and issues via phone, providing accurate and timely information on products and services, troubleshooting and resolving technical issues, and meeting and...

  • Customer Support Specialist

    3 days ago

    Bhavnagar, Gujarat, India beBeeCustomerSupport Full time ₹ 5,00,000 - ₹ 10,00,000

    Job OverviewWe are seeking a highly skilled and dedicated Customer Support Specialist to join our team.This role involves providing exceptional customer service, resolving queries, and maintaining high levels of satisfaction through effective communication and problem-solving skills.Responsibilities

  • Customer Order Management Specialist

    2 days ago

    Bhavnagar, Gujarat, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Description:">As a Customer Order Management Specialist, you are responsible for handling customer orders and ensuring timely delivery of products. Your primary goal is to provide exceptional customer service while maintaining strong relationships with internal teams such as Sales, Production, and Shipping.">Your key responsibilities include:Managing...

  • Customer Support Specialist

    7 days ago

    Bhavnagar, Gujarat, India beBeeSupport Full time ₹ 6,00,000 - ₹ 9,00,000

    Job Title: Customer Support SpecialistBhaktam Technologies is seeking a skilled Customer Support Specialist to provide exceptional experiences for users of UnlimitedAstro, India's leading astrology app.Key Responsibilities:Respond promptly to user queries via chat, calls, and email regarding app usage, account issues, payments, and services.Provide support...

  • Customer Care Specialist

    1 week ago

    Bhavnagar, Gujarat, India beBeeCustomerCare Full time ₹ 3,00,000 - ₹ 6,00,000

    Customer Care SpecialistWe are seeking a skilled and empathetic individual to provide exceptional customer service in a dynamic housing project.This role involves handling customer inquiries, responding promptly, and resolving issues efficiently.The ideal candidate will demonstrate professionalism, a customer-centric approach, and maintain high levels of...

  • Senior Customer Support Professional

    3 days ago

    Bhavnagar, Gujarat, India beBeeCustomerExperience Full time ₹ 9,00,000 - ₹ 12,00,000

    Customer Experience Specialist OpportunityA fast-growing company is seeking a skilled Customer Experience Specialist to join their dynamic team. This role offers hands-on experience in building and optimizing support systems and processes.Key Responsibilities:Manage customer inquiries across various channels, ensuring timely and effective resolution.Provide...

  • Customer Service Representative

    1 week ago

    Bhavnagar, Gujarat, India beBeeCustomerCare Full time ₹ 1,80,000 - ₹ 2,28,000

    Customer Support SpecialistJob OverviewWe are seeking a skilled and customer-focused professional to join our team as a Customer Support Specialist. In this role, you will provide high-quality support to customers via inbound calls, emphasizing genuine service and career growth.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely...

  • Voice of Customer Expert

    1 week ago

    Bhavnagar, Gujarat, India beBeeCustomerFeedback Full time ₹ 9,00,000 - ₹ 12,00,000

    Job TitleWe are seeking a skilled VOC Specialist to fill this role.Main Responsibilities:Analyze customer feedback and data to identify trends and insights.Develop strategies to improve customer satisfaction.Collaborate with cross-functional teams to drive business growth.Provide regular reports and updates on customer feedback and sentiment.Essential...

  • English Customer Service Specialist

    3 days ago

    Bhavnagar, Gujarat, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 8,00,000

    We are currently seeking an English Customer Service Specialist to handle a wide range of customer interactions.Key Responsibilities:Voice Support:Respond to inbound customer calls in a professional and friendly manner, addressing inquiries, complaints, and technical issues.Provide clear, accurate, and timely information regarding products and services in...

  • Customer Support Specialist

    1 week ago

    Bhavnagar, Gujarat, India beBeeCustomerSupport Full time ₹ 40,00,000

    Job Title:A Customer Support Associate positionWe are seeking an exceptional individual to join our team as a Customer Support Associate. This is a full-time on-site role that involves providing top-notch customer support, ensuring customer satisfaction, and delivering a positive experience.