Voice of Customer Expert

Job OpportunityWe are seeking a highly skilled and adaptable Customer Support Expert to fill this key role. The ideal candidate will have exceptional communication skills in English, Hindi, and Kannada, as well as the ability to learn quickly and work independently.Main Responsibilities:Deliver top-notch customer service through multi-lingual voice...

Job TitleInternational Voice ProcessWe are seeking a skilled professional to coordinate with Australian customers and stakeholders, utilizing excellent English communication skills in international customer service.This role involves effective problem-solving, ensuring high-quality deliverables and timely communication throughout the order delivery...

Unified Voice and Firewall Expert SoughtWe are currently seeking a seasoned unified voice and firewall engineer to bridge the gap between enterprise voice collaboration systems and network security.This is an opportunity for a resourceful and detail-oriented engineer who thrives in cross-functional environments, ensuring secure, reliable, and high-performing...

We are hiring Please share your CVs to reena@squaredcircle.inExperience: 0-2 YearsJob Overview:We are seeking an English Customer Support Representative to handle both voice and non-voice interactions. This role requires a professional with strong communication skills, patience, and problem-solving abilities. The ideal candidate will be able to respond to...

Customer Service and Collections RepresentativeThis role is focused on delivering exceptional customer experiences via phone calls. Ideal candidates will have experience in RCM/DME with a strong neutral accent and ability to adopt US culture.Key Responsibilities:Resolve customer inquiries, requests, and complaints over the phone, ensuring first-point...

Job Title: Voice Process AssociateWe are seeking a skilled professional to support our clients with exceptional customer service skills.Key Responsibilities:Handle customer calls with professionalism and resolve queries related to products, services or technical issues.Maintain accurate records of customer interactions and follow-up actions.Required Skills &...

We are currently seeking an English Customer Service Specialist to handle a wide range of customer interactions.Key Responsibilities:Voice Support:Respond to inbound customer calls in a professional and friendly manner, addressing inquiries, complaints, and technical issues.Provide clear, accurate, and timely information regarding products and services in...

Chief Quality Officer - Voice ProcessWe are seeking a highly experienced Chief Quality Officer to drive quality excellence in our voice process.About the Role:Drive continuous improvement initiatives for quality delivery and customer satisfactionAnalyze and evaluate the effectiveness of quality management processesEvaluate KPIs related to call quality and...

Job Title: Customer Experience EngineerAbout the RoleWe are seeking an experienced engineer to join our team as a Customer Experience Engineer.Main Responsibilities:Provide support for Cisco Unified Contact Center Enterprise (UCCE), Unified Customer Voice Portal (UCCV), and third-party call recording platforms.Develop strong knowledge of Cisco ICM, CCMP,...

Be at the forefront of delivering exceptional customer experiences, where empathy, precision, and care thrive.This role involves connecting with customers, analyzing problems, reporting product issues, updating knowledge bases, collaborating with teams, and amplifying the customer voice.To succeed in this position, you'll need to have at least 2 years of...