Become a Customer Experience Expert

3 days ago

Bhavnagar, Gujarat, India beBeeService Full time ₹ 35,00,000 - ₹ 65,00,000
Customer Service and Collections Representative

This role is focused on delivering exceptional customer experiences via phone calls. Ideal candidates will have experience in RCM/DME with a strong neutral accent and ability to adopt US culture.

Key Responsibilities:

  • Resolve customer inquiries, requests, and complaints over the phone, ensuring first-point resolution where possible.
  • Utilize sound judgment and make decisions within established procedures, adhering to KPIs, SLAs, and quality standards for maximum customer satisfaction.
  • Manage and update customer interactions daily, generated through workflows and queues, on an account-wise basis.

Requirements:

  • Graduation from any stream
  • 12-24 months of international voice process experience preferably in patient handling or provider/DME AR calling

Skills and Competencies:

  • Strong verbal and written communication skills
  • Neutral accent and good adoption to US culture
  • Ability to resolve customer queries in the first point of contact
  • Professional, courteous, friendly, and empathetic demeanor

Why this Role?

This position offers the opportunity to work in a fast-paced, innovative environment, delivering exceptional customer experiences and contributing to process improvements.

As a customer service and collections representative, you will play a vital role in our organization's success by providing top-notch service to our customers. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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