Business Process Manager

8 hours ago

Tiruppur, Tamil Nadu, India beBeeOperations Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Title:

Manager Placing and Billing

This role offers a unique opportunity to lead a team in delivering exceptional client service.

Job Description

About the Role:

  • This Manager will be responsible for contributing to the creation of the short and long-term Business Unit strategy in collaboration with relevant stakeholders.
  • The successful candidate will have experience in organizational effectiveness and operations management, including the implementation of best practices.
Key Responsibilities

The Operations Manager Placing and Billing will be responsible for:

Strategy Development
  • Contribute to the development of their respective business unit's client service proposition and service delivery strategy.
  • Align with the Simplify, Grow, Transform organizational strategy to deliver continual improvement in areas such as risk, compliance, quality, and productivity.
Operations Management/Operational Effectiveness
  • Manage workflow, handle escalations, proactively engage resources to address issues and effectively delegate workload across the leadership team.
  • Deliver and contribute assigned operational programs, projects and/or services which are of significance to the BU.
People Management/Development
  • Develops effective succession planning for oneself and all critical roles within the team.
  • Work with Human Resources to manage talent recruitment, development and retention requirements for the business unit.
Required Skills and Qualifications

The ideal candidate should possess:

  • Proven track record of providing excellent levels of client service across varied processes & stakeholders.
  • Broad operations expertise which encompasses coordinating with diverse logistical functions such as Operations, IT, Compliance, and Enterprise Risk Management.
  • Critical thought process, analytical & strategic skills.
Benefits

This role offers:

  • A competitive salary package.
  • Ongoing training and development opportunities.
Others

Please note that this role is based in Thane and requires flexibility to work varying shifts.

Top Competencies:

  • Focusing on Clients
  • Working in Teams
  • Driving Excellence
  • Fostering Innovation
  • Influencing Stakeholders
  • Developing Talent
  • Adapting to Change

Qualification: Any Graduate or Postgraduate

Knowledge/Experience:

  • Technology proficient with prior experience in RPA/NON-RPA automation, Process/Solution design & business development/transformation preferred.

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