Executive Operations Coordinator

3 weeks ago


Mumbai, Maharashtra, India mCaffeine Full time
About m Caffeine

We are India's pioneering caffeinated personal care brand, catering to young and ambitious millennials with a diverse range of innovative products.

At m Caffeine, we redefine traditional beauty standards by promoting confidence over skin and body biases. Our vision is to empower individuals to embody a lifestyle that embodies boldness, youthfulness, and confidence.

E-commerce Operations Executive Role Overview

This role involves overseeing and coordinating distribution operations for sales channels, ensuring seamless order processing, maintaining accurate Order-Delivery KPIs, and managing escalations and GRN/RTV.

Key Responsibilities:
  • Verify incoming orders for accuracy and completeness.
  • Enter order details into the order processing system or Excel accurately.
  • Monitor and track order status from entry to delivery, resolving any discrepancies.
  • Collaborate with cross-functional teams to optimize order processing and delivery processes.
  • Maintain high responsiveness to customer inquiries via phone or in-person communication.
  • Address quality-related concerns and deviations promptly.
  • Accurately record orders, invoices, and related documents.
  • Generate reports on order processing performance and share insights with management.
  • Identify opportunities for process optimization and implement best practices.
  • Coordinate with channel partners for RTV and related operations alignments.
Qualifications:
  • Prior experience in order processing, e-commerce operations, or a similar role is advantageous.
  • Proficiency in Excel / Microsoft Office applications.
  • Knowledge of inventory management systems and order tracking tools.
  • Strong attention to detail, excellent organizational skills, and stakeholder management ability.
  • Effective communication and crisp writing skills.

Estimated Salary: ₹500,000 per annum



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