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Expert IT Documenter

3 weeks ago

Chennai, Tamil Nadu, India beBeeTechnical Full time ₹ 8,48,000 - ₹ 10,15,000
Technical Documentation Specialist

Mizuho Global Services India Pvt. Ltd.

This role is responsible for creating, managing, and maintaining technical documentation related to IT systems, processes, and projects as per organizational standards. The specialist ensures that all technical information is clear, accurate, and easily accessible to both technical teams and non-technical stakeholders.

The Technical Documentation Specialist collaborates with IT teams to gather information and produce high-quality documentation that supports business operations and enhances user experience.

Main Responsibilities:

  • Create and Maintain Documentation:
    • Develop and update IT documentation, including user manuals, system guides, SOPs (Standard Operating Procedures), and technical specifications.
    • Ensure documentation is clear, concise, and adheres to organizational standards.
  • Collaborate with IT Teams:
    • Work closely with IT departments, including development, infrastructure, and support teams, to gather necessary information.
    • Translate complex technical concepts into easily understandable documentation.
  • Standardization and Organization:
    • Develop templates and guidelines for IT documentation.
    • Organize and categorize documentation for easy access by stakeholders.
  • Review and Update:
    • Regularly review and revise documentation to ensure accuracy and relevance.
    • Incorporate feedback from users and stakeholders to improve documentation.
  • Support Training and Knowledge Management:
    • Assist in the creation of training materials and resources.
    • Contribute to the development of a knowledge base for IT systems and services.
  • Compliance and Security:
    • Ensure documentation complies with legal, regulatory, and security standards.
    • Maintain confidentiality of sensitive IT information.

Qualifications:

  • Education:
    • Bachelor's degree in Information Technology or any related field.
  • Experience:
    • Proven experience in technical writing or IT documentation.
    • Familiarity with IT systems, infrastructure, and IT Governance.
    • Experience in banking domain will be an advantage.
  • Technical Skills:
    • Proficiency in documentation tools (e.g., MS Office Suites, Share point, Confluence, JIRA or equivalent tool).
    • Knowledge of diagramming tools.
    • Knowledge of ITIL processes or IT project management.
    • IT Asset Management (Software and Hardware)
  • Soft Skills:
    • Strong written and verbal communication skills.
    • Attention to detail and ability to meet deadlines