Gucci Client Experience Specialist

4 days ago


Kolkata, West Bengal, India Luxury Goods Retail Pvt. Ltd. Full time

Job Summary


The Client Advisor will be responsible for delivering a unique and personalized client experience to achieve individual and store sales goals.



Main Responsibilities

Driving Sales



  • Achieve individual and team sales targets by utilizing available data to understand performance and sales opportunities.
  • Collect meaningful customer information to inform CRM decisions.
  • Maximize sales opportunities through effective cross-selling and upselling techniques.
  • Guide clients to make informed purchasing decisions based on product knowledge.


Client Experience



  • Create an engaging and emotional client experience, offering exceptional service in-store or remotely.
  • Establish strong relationships with clients, making them feel valued from the moment they enter the store.
  • Engage with clients to understand their motivations and needs, using product knowledge to provide tailored solutions.
  • Develop a loyal client base and identify opportunities to upsell and cross-sell.


Product and Customer Knowledge



  • Utilize in-depth knowledge of Gucci products to engage clients through storytelling.
  • Stay up-to-date on competitors' products, campaigns, and trends to provide the best solutions for clients.
  • Offer clients valuable insights into local lifestyle trends to enhance their experience.
  • Combine styling expertise with product knowledge to deliver exceptional client experiences.


Requirements



  • 3+ years of luxury fashion sales experience, preferably in a similar role or customer service setting.
  • Proven ability to drive and exceed individual and store results.
  • Excellent communication skills, both written and verbal, with the ability to handle multiple tasks simultaneously.
  • Strong organization and follow-up skills, with a focus on accuracy and attention to detail.
  • Candidate should be team-focused with a desire to collaborate effectively.
  • Ability to work in a fast-paced, high-pressure environment with flexibility to adapt to different clients.
  • Fluency in English and/or regional/foreign language.


Job Type


Full-time



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