Gucci Client Experience Specialist
4 days ago
Job Summary
The Client Advisor will be responsible for delivering a unique and personalized client experience to achieve individual and store sales goals.
Main Responsibilities
Driving Sales
- Achieve individual and team sales targets by utilizing available data to understand performance and sales opportunities.
- Collect meaningful customer information to inform CRM decisions.
- Maximize sales opportunities through effective cross-selling and upselling techniques.
- Guide clients to make informed purchasing decisions based on product knowledge.
Client Experience
- Create an engaging and emotional client experience, offering exceptional service in-store or remotely.
- Establish strong relationships with clients, making them feel valued from the moment they enter the store.
- Engage with clients to understand their motivations and needs, using product knowledge to provide tailored solutions.
- Develop a loyal client base and identify opportunities to upsell and cross-sell.
Product and Customer Knowledge
- Utilize in-depth knowledge of Gucci products to engage clients through storytelling.
- Stay up-to-date on competitors' products, campaigns, and trends to provide the best solutions for clients.
- Offer clients valuable insights into local lifestyle trends to enhance their experience.
- Combine styling expertise with product knowledge to deliver exceptional client experiences.
Requirements
- 3+ years of luxury fashion sales experience, preferably in a similar role or customer service setting.
- Proven ability to drive and exceed individual and store results.
- Excellent communication skills, both written and verbal, with the ability to handle multiple tasks simultaneously.
- Strong organization and follow-up skills, with a focus on accuracy and attention to detail.
- Candidate should be team-focused with a desire to collaborate effectively.
- Ability to work in a fast-paced, high-pressure environment with flexibility to adapt to different clients.
- Fluency in English and/or regional/foreign language.
Job Type
Full-time
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