Global Business Service Operations Specialist

23 hours ago

Guntur, Andhra Pradesh, India beBeeOperations Full time ₹ 15,00,000 - ₹ 26,25,000
HR Operations Manager Job Description

The role of the HR Operations Manager is pivotal in driving transformation through process standardization and data-driven insights.

This role leads the delivery of scalable, efficient and employee-centric HR services across global operations.

The manager will collaborate with global teams to ensure seamless service delivery, compliance and continuous improvement within a GBS framework.

Job Responsibilities:

  • Manage end-to-end HR operations including onboarding, offboarding, payroll, benefits and employee lifecycle processes across global entities.
  • Ensure consistent and high-quality service delivery aligned with defined SLAs and KPIs.
  • Oversee HR helpdesk operations to ensure timely resolution of employee queries.
  • Drive harmonization of HR processes and implement continuous improvement initiatives.
  • Champion automation and scalability with platforms like SAP SuccessFactors.
  • Ensure compliance with global labor laws, data privacy regulations and internal governance standards.
  • Conduct periodic audits and risk assessments to uphold operational integrity and mitigate risks.
  • Foster a culture of innovation, accountability and service excellence.
  • Collaborate with HR COEs, regional HR leaders and business stakeholders to align operational goals with strategic priorities.
  • Leverage analytics tools to generate actionable insights on workforce trends, service performance and employee experience.
  • Deliver dashboards and reports to senior leadership to support data-driven decision-making.
  • Lead the strategic scaling of GBS operations by expanding service scope, increasing delivery capacity and enhancing operating models to support global growth and transformation initiatives.
  • Manage operational budgets and identify opportunities for cost optimization.

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