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Strategic Operations Leader

3 weeks ago

Guntur, Andhra Pradesh, India beBeeOperations Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

Job Title:

We seek an accomplished Operations Leader to drive strategic growth and excellence in Financial Services/KYC operations.

The ideal candidate will possess expertise in Wealth Management, Retail Banking, Compliance, and Financial Risk functions, along with exceptional leadership skills to propel automation, transformation, and continuous improvement initiatives.

The successful leader will bring 15+ years of experience in setting up, transitioning, and managing large-scale operations teams (150+ headcount), working with global clients across multiple regions.

Key Responsibilities:

  • Lead end-to-end Service Delivery Management for global banking and financial clients, ensuring operational excellence and compliance.
  • Manage large delivery operations with 200+ FTEs, ensuring high-quality service levels, customer satisfaction, and compliance with regulatory standards.
  • Drive automation and process improvements, leveraging analytics, RPA, and digital tools to enhance productivity and customer experience.
  • Partner with senior client stakeholders to provide strategic leadership and define business vision in alignment with compliance and customer experience objectives.
  • Oversee risk management, KYC, CDD/EDD, and financial compliance operations, ensuring audit readiness and regulatory adherence.

Core Skills & Competencies:

  • Strong expertise in Wealth Management, Retail Banking, Compliance & Financial Risk.
  • Proven ability to lead and scale operations of 200+ FTEs.
  • Excellent skills in Strategic Planning, Operational Excellence, and Business Performance Optimization.