Retail Business Expansion Manager

Business Growth and Operations Manager

The primary responsibility of this role is to drive business expansion, optimize operational efficiency, and develop high-performing teams across a cluster of retail outlets within a designated region. To achieve this, the successful candidate will be required to leverage strategic planning, hands-on execution, and strong people management skills to attain ambitious sales and profitability targets.

Key Responsibilities:

• P&L Management: Maximize profitability by closely working with the business team to hit revenue and cost targets. Drive in-store sales through enhanced customer engagement and strategically manage operational costs.
• Change Leadership: Spearhead and implement business strategic initiatives and change programs, ensuring smooth transitions and team adoption of new processes, technologies, and customer engagement strategies.
• Employee Development: Recruit, develop, motivate, and retain high-performing store teams. Foster a positive, collaborative, and engaging work environment that encourages growth and reduces attrition.
• Customer Experience: Deliver an unparalleled customer experience across all stores, focusing on educating customers about personalized plans, driving strong customer engagement, and retention.
• Performance Analysis: Analyze key performance indicators (KPIs) and operational data for your area, generating comprehensive reports, and providing actionable insights and recommendations.
• Operational Excellence: Ensure strict adherence to Standard Operating Procedures (SOPs), maintain consistent brand standards, visual merchandising guidelines, and operational efficiency.
• Strategic Collaboration: Work closely with the business team to implement national strategies at a local level, providing valuable market feedback and contributing to the evolution of the retail model.
• Market Intelligence: Stay informed about local market trends in health, wellness, and hair care, competitor activities, and customer feedback to inform regional strategies.
• Audit Management: Be accountable for the successful execution of all internal and external audits within the area, including pre-audit preparation and diligent follow-up on audit findings.

Qualifications:

• Education: Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field (preferred). A background in wellness, healthcare, or integrated solutions is a plus.
• Experience: 7-8 years of experience with Bachelor's Degree or 2-3 years of experience with Master's Degree from Tier 1/Tier 2 MBA college.
• Leadership Skills: Proven track record in managing Store level P&L and driving financial results. Demonstrated experience in leading and successfully implementing change management initiatives.
• Analytical Skills: Strong analytical skills with the ability to interpret data and generate actionable insights.
• Communication Skills: Exceptional leadership, team-building, and interpersonal communication skills.
• Organizational Skills: Strong organizational skills and attention to detail, with a commitment to operational excellence.

Core Competencies:

• Leadership: Proven ability to lead, mentor, and scale large teams (30+ indirect reportees).
• Strategic Vision: Capacity for annual business planning, sales forecasting, and market opportunity visualization.
• Financial Acumen: Strong P&L management, cost control, and budget oversight.
• Sales Driver: Consistent track record of achieving and exceeding challenging sales targets and driving revenue growth.
• Problem-Solver: Logical decision-making in high-pressure situations, with a focus on remedying discrepancies.
• Adaptability: Ability to initiate and manage change effectively within the organization.