Card Chargeback and Dispute Resolution Specialist

5 days ago

Mysore, Karnataka, India beBeeCard Full time ₹ 8,00,000 - ₹ 15,00,000
Job Description

A dedicated professional is sought to spearhead chargeback management and dispute resolution processes, ensuring minimal financial losses for the bank, merchants, and cardholders. Key responsibilities include handling daily chargeback cases, investigating disputes thoroughly, and identifying trends and root causes of disputes.

The ideal candidate will have strong analytical skills, be detail-oriented, and possess excellent communication and problem-solving abilities. They should be proficient in card scheme regulations and have experience working with large datasets.

Key Responsibilities
  • Handle daily chargeback cases to minimize exposure for the bank, merchants, and cardholders.
  • Investigate disputes thoroughly and ensure accurate documentation to defend against unwarranted chargebacks.
  • Identify trends and root causes of disputes, recommending corrective actions to acquiring merchants and internal teams.
Dispute Resolution Expertise

The successful candidate will demonstrate expertise in:

  • Analyzing dispute data to identify high-risk merchants, transaction types, or patterns leading to chargebacks.
  • Collaborating with merchants to implement fraud prevention tools and best practices to reduce disputes.
  • Sharing regular insights to improve dispute win rates and reduce loss ratios.
Operational Excellence

The candidate will also focus on:

  • Designing and continuously improving operational processes for chargeback handling and dispute resolution.
  • Maintaining strong financial controls, ensuring compliance with internal risk policies and regulatory requirements.
  • Balancing risk mitigation with service delivery to protect profitability while ensuring a positive experience.
Collaboration and Compliance

Additionally, the role involves:

  • Partnering with product, promotions, and operations teams to assess risk impact of new initiatives and campaigns.
  • Providing input during product design and rollout to ensure risk controls are embedded from inception.
  • Supporting business decisions by presenting data-driven insights and risk impact assessments.
Requirements

To succeed in this role, the ideal candidate should have:

  • Strong analytical skills, with experience working with large datasets.
  • Excellent communication and problem-solving abilities.
  • Proficiency in card scheme regulations and industry standards.

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