
Constructive Resolutions Manager
5 days ago
We are seeking a highly skilled professional to join our team as a Customer Service Resolution Specialist. This individual will be responsible for ensuring effective resolution of customer queries, complaints, and escalations.
Key Responsibilities:
- Timely and effective resolution of customer issues
- Collaborate with dependency teams and confidently interact with management/leadership
- Write detailed reports on escalations/customer feedback to leadership/management
- Adhere to SOPs and compliance requirements, exercising sound judgment to navigate obstacles independently
- Act as a voice of the customer and provide insightful feedback to internal teams on improvement areas
Required Skills and Expertise:
- Bachelor's degree in any field
- Champion of customer-centricity and empathy, demonstrating unwavering drive for resolving customer issues
- 2+ years of experience in customer support at a leading B2C organization
- Excellent communication skills with fluency in English
- Working knowledge of MS Excel / Google Sheets preferred
- Hands-on experience with ticketing tools (e.g., Freshdesk)
Why Join Us?
- A fast-growing, innovative environment where you can make a tangible impact
- Lead a high-impact category in one of the fastest-growing construction tech startups
- Collaborate with top clients or brands and shape the future of construction
About Us:
We are a managed marketplace providing construction services, solving complex business problems and creating an ecosystem of trust for stakeholders - customers, construction professionals, and material vendors.
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