Constructive Resolutions Manager

5 days ago


Mysore, Karnataka, India beBeeConstruction Full time ₹ 6,00,000 - ₹ 12,00,000
Customer Service Resolution Specialist

We are seeking a highly skilled professional to join our team as a Customer Service Resolution Specialist. This individual will be responsible for ensuring effective resolution of customer queries, complaints, and escalations.

Key Responsibilities:

  • Timely and effective resolution of customer issues
  • Collaborate with dependency teams and confidently interact with management/leadership
  • Write detailed reports on escalations/customer feedback to leadership/management
  • Adhere to SOPs and compliance requirements, exercising sound judgment to navigate obstacles independently
  • Act as a voice of the customer and provide insightful feedback to internal teams on improvement areas

Required Skills and Expertise:

  • Bachelor's degree in any field
  • Champion of customer-centricity and empathy, demonstrating unwavering drive for resolving customer issues
  • 2+ years of experience in customer support at a leading B2C organization
  • Excellent communication skills with fluency in English
  • Working knowledge of MS Excel / Google Sheets preferred
  • Hands-on experience with ticketing tools (e.g., Freshdesk)

Why Join Us?

  • A fast-growing, innovative environment where you can make a tangible impact
  • Lead a high-impact category in one of the fastest-growing construction tech startups
  • Collaborate with top clients or brands and shape the future of construction

About Us:

We are a managed marketplace providing construction services, solving complex business problems and creating an ecosystem of trust for stakeholders - customers, construction professionals, and material vendors.



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