Business Process Optimization Team Leader

9 hours ago


Mumbai, Maharashtra, India Tech Mahindra Full time
Job Description:

Tech Mahindra is a leading provider of digital transformation, consulting, and business re-engineering services. We are currently seeking an experienced Team Leader- BPO to join our team in Chandivali, Mumbai.

Key Responsibilities:
  • Manage and optimize occupancy, shrinkage, Attrition, and bottom quartile
  • Oversee KRA (Key Result Area) and KPI (Key Performance Indicator) for the Team Lead role
  • Develop and implement effective roster planning strategies
  • Analyze and improve productivity, AHT (Average Handling Time), and quality metrics
  • Foster a comfortable working environment, including night shift rotations
Requirements:
  • Minimum 1 year of experience in a similar role
  • Hands-on experience with Excel and data analysis tools
  • Strong leadership and communication skills
Salary and Benefits:

The estimated salary for this role is ₹5.5 LPA (lacs per annum). Tech Mahindra offers a competitive compensation package, including benefits such as medical insurance, retirement plans, and opportunities for career growth and development.

How to Apply:

If you are a motivated and experienced professional looking to take your career to the next level, please share your CV with us. We look forward to reviewing your application.



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