Business Process Optimization Team Leader
9 hours ago
Tech Mahindra is a leading provider of digital transformation, consulting, and business re-engineering services. We are currently seeking an experienced Team Leader- BPO to join our team in Chandivali, Mumbai.
Key Responsibilities:- Manage and optimize occupancy, shrinkage, Attrition, and bottom quartile
- Oversee KRA (Key Result Area) and KPI (Key Performance Indicator) for the Team Lead role
- Develop and implement effective roster planning strategies
- Analyze and improve productivity, AHT (Average Handling Time), and quality metrics
- Foster a comfortable working environment, including night shift rotations
- Minimum 1 year of experience in a similar role
- Hands-on experience with Excel and data analysis tools
- Strong leadership and communication skills
The estimated salary for this role is ₹5.5 LPA (lacs per annum). Tech Mahindra offers a competitive compensation package, including benefits such as medical insurance, retirement plans, and opportunities for career growth and development.
How to Apply:If you are a motivated and experienced professional looking to take your career to the next level, please share your CV with us. We look forward to reviewing your application.
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