Process Optimization Manager

6 days ago


Mumbai, Maharashtra, India eClerx Full time
Job Overview

eClerx is seeking a highly skilled Associate Process Manager to join our Corporate Action team in Mumbai, India. As a key member of our settlement operations team, you will play a vital role in improving processes and controls that build capacity and scale.

We offer an attractive salary package with a competitive base salary of ₹8.5 Lakhs per annum (approximately $11,000 USD) and benefits that include health insurance, retirement plan, and paid time off.

About the Role

This is a full-time position requiring a minimum of 3-6 years of experience in settlements, preferably with expertise in Pre & Post Settlements across various asset classes. Your responsibilities will include executing process functions, liaising with internal teams, and managing back office operations.

  • Manage back office operations independently, ensuring seamless execution of daily tasks
  • Establish strong relationships with clients as a valued partner, working closely to achieve defined goals
  • Handle client escalations proactively, leading mitigation steps to prevent future escalations
  • Groom A's and SA's to manage processes and risk effectively, providing training and guidance when needed

Your success will be measured by your ability to drive business growth, improve customer satisfaction, and maintain high standards of quality and accuracy.

About eClerx

eClerx is a global leader in business process management, providing innovative solutions to enhance efficiency and productivity. Our state-of-the-art facility in Mumbai offers a dynamic work environment with opportunities for career growth and development.



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