Platform and Infrastructure Leader

18 hours ago

Thrissur, Kerala, India beBeeleadership Full time ₹ 20,00,000 - ₹ 25,00,000
Leadership Role: Platform and Infrastructure Manager

We are seeking a highly skilled and experienced leader to join our team as a Platform and Infrastructure Manager.

This role requires a strong organizational mindset and a solid understanding of IT Service Management (ITSM) frameworks. The successful candidate will be responsible for leading a team of network and cloud administrators, developing scalable and repeatable processes, and ensuring consistent, high-quality service delivery.

Main Responsibilities:
  • Lead, coach, and develop a high-performing team of network and cloud administrators, fostering technical growth and career development.
  • Promote a culture of accountability, collaboration, and continuous improvement across engineering and operations.
  • Define and communicate clear roles, responsibilities, and performance expectations aligned with organizational goals.
  • Drive operational excellence by maturing processes for efficiency, reliability, and scalability.
  • Follow structured workflows for change management, incident response, and service requests.
  • Collaborate with cross-functional teams to ensure seamless service delivery and integration across platforms.
Requirements and Qualifications:
  • Available for after-hours escalations.
  • Ability to multi-task, pivot quickly, and understand the sense of urgency.
Skill Set:
  • 7+ years of experience in network and cloud infrastructure support, with at least 5 years in a leadership or management role.
  • Knowledge of managing patching of infrastructure (network and servers).
  • Knowledge of business and technology processes.
  • Proven track record of escalation management experience.
  • Strong understanding of ITSM frameworks (e.g., ITIL) and operational best practices.
  • Proven experience in process development and operational maturity.
  • Excellent Critical Thinking and Emotional Intelligence skills.
  • Ability to communicate effectively at different levels - direct-reports, peers, ELT and C-level.
  • General Experience of Cloud technologies (eg Azure, VMWare, AWS, Windows, Linux) and Network Technology (eg Cisco, Juniper, Fortinet, Aruba ClearPass) is an asset.
  • Knowledge of IT infrastructure monitoring systems (e.g. Logic Monitor & Solar Winds) is an asset.
  • University degree or College diploma program in Computer Science, Business and Technology, Information Systems or related areas.

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