Salesforce Advanced Solutions Architect

20 hours ago

Ahmedabad, Gujarat, India beBeeExpert Full time ₹ 18,00,000 - ₹ 25,00,000
Job Role: Salesforce Lead Consultant

A high-skilled leader in Salesforce consulting with expertise in Service Cloud Voice and Amazon Connect CTI Adapter implementations is sought after.

This role requires designing, configuring, and deploying advanced contact center solutions leveraging Salesforce, Amazon Connect, Lambdas, and Open CTI capabilities.

  • Lead end-to-end design & implementation of Service Cloud Voice & Amazon Connect CTI Adapter.
  • Configure CTI features: screen pop, IVR, call routing, call recording, reporting integrations.
  • Build and integrate with AWS Lambda functions for Amazon Connect.
  • Extend & customize functionality using Open CTI interface.

The ideal candidate will be hands-on in solutioning, have strong technical expertise, and own the end-to-end implementation process.

Key Responsibilities:
  • Collaborate with stakeholders to capture requirements and deliver scalable solutions.
  • Ensure seamless integration of voice, digital & CRM workflows for optimized agent productivity.
  • Provide best practice guidance, governance & performance optimization.
  • Mentor junior consultants & work cross-functionally with Salesforce & AWS teams.

A minimum of one full lifecycle Service Cloud Voice & Amazon Connect implementation experience is required.

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