Senior Quality Assurance Specialist

7 days ago

Agra, Uttar Pradesh, India beBeeQuality Full time ₹ 9,00,000 - ₹ 14,00,000
Job Overview

The role of a Quality Analyst in AML/KYC Process is pivotal in ensuring the integrity and quality of our operations. This position requires an individual with strong analytical skills and hands-on experience in quality assurance within the BFSI domain.

  • This role involves conducting regular audits of AML/KYC cases to ensure compliance with regulatory and internal standards, as well as identifying process gaps and providing constructive feedback to enhance accuracy and efficiency.

Key Responsibilities:

  • Process Adherence and Compliance: Ensure adherence to established processes, identify potential risks and recommend corrective actions to maintain high-quality output.
  • Error Reduction and Improvement: Drive error reduction by implementing effective controls, monitoring key performance indicators (KPIs), and collaborating with cross-functional teams to enhance process efficiency.
  • Audit and Feedback Mechanisms: Conduct thorough audits, analyze findings, and provide actionable insights to stakeholders for process improvement.
  • Collaboration and Communication: Collaborate with internal teams, client-side quality stakeholders, and external partners to achieve common goals and drive business growth.

Required Skills and Qualifications:

  • Graduate in any discipline (Finance/Commerce preferred)
  • 4-8 years of total experience in a BPO or financial services environment
  • Minimum 2 years of on-paper experience as a Quality Analyst in an AML/KYC process
  • Strong knowledge of regulatory compliance frameworks, customer due diligence (CDD), and enhanced due diligence (EDD)
  • Proficient in quality audit tools, MS Excel, and report generation
  • Excellent verbal and written communication skills
  • Detail-oriented with strong analytical and documentation skills
  • Ability to work in a fast-paced, deadline-driven environment

Work Conditions:

  • Location: Pune (open to working from the office)
  • Shifts: As per business requirements (may include rotational shifts)
  • Working Days: 5 days a week

The selected candidate will play a crucial role in driving business growth and customer satisfaction through their expertise in quality analysis and process improvement.

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