
Senior Quality Assurance Specialist
7 days ago
The role of a Quality Analyst in AML/KYC Process is pivotal in ensuring the integrity and quality of our operations. This position requires an individual with strong analytical skills and hands-on experience in quality assurance within the BFSI domain.
- This role involves conducting regular audits of AML/KYC cases to ensure compliance with regulatory and internal standards, as well as identifying process gaps and providing constructive feedback to enhance accuracy and efficiency.
Key Responsibilities:
- Process Adherence and Compliance: Ensure adherence to established processes, identify potential risks and recommend corrective actions to maintain high-quality output.
- Error Reduction and Improvement: Drive error reduction by implementing effective controls, monitoring key performance indicators (KPIs), and collaborating with cross-functional teams to enhance process efficiency.
- Audit and Feedback Mechanisms: Conduct thorough audits, analyze findings, and provide actionable insights to stakeholders for process improvement.
- Collaboration and Communication: Collaborate with internal teams, client-side quality stakeholders, and external partners to achieve common goals and drive business growth.
Required Skills and Qualifications:
- Graduate in any discipline (Finance/Commerce preferred)
- 4-8 years of total experience in a BPO or financial services environment
- Minimum 2 years of on-paper experience as a Quality Analyst in an AML/KYC process
- Strong knowledge of regulatory compliance frameworks, customer due diligence (CDD), and enhanced due diligence (EDD)
- Proficient in quality audit tools, MS Excel, and report generation
- Excellent verbal and written communication skills
- Detail-oriented with strong analytical and documentation skills
- Ability to work in a fast-paced, deadline-driven environment
Work Conditions:
- Location: Pune (open to working from the office)
- Shifts: As per business requirements (may include rotational shifts)
- Working Days: 5 days a week
The selected candidate will play a crucial role in driving business growth and customer satisfaction through their expertise in quality analysis and process improvement.
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