Technical Infrastructure Manager

1 week ago

Rajahmundry, Andhra Pradesh, India beBeeJob Full time ₹ 8,00,000 - ₹ 12,00,000
IT Support Specialist

We are seeking a skilled IT Support Specialist to oversee and support our daily IT operations. This role ensures seamless functioning of all IT systems, provides technical assistance to employees, and maintains our company's hardware, software, and network infrastructure.

Key Responsibilities:
  • Infrastructure Management: Install, configure, and maintain office computers, printers, and peripheral devices.
  • Administer and monitor local networks (LAN/Wi-Fi) and ensure connectivity.
  • Oversee cloud tools (Google Workspace, Microsoft 365, etc.) and company SaaS applications.
  • Helpdesk & User Support: Serve as first-line support for hardware/software issues faced by employees.
  • Set up and troubleshoot employee laptops, email accounts, and collaboration tools.
  • Onboard and offboard employees by provisioning and deactivating accounts and devices.
  • Security & Compliance: Implement security policies (passwords, MFA, antivirus, endpoint security).
  • Maintain data backup, recovery, and access control processes.
  • Coordinate with cybersecurity teams for audits and compliance requirements.
  • Asset & License Management: Track and manage IT assets (laptops, monitors, licenses, accessories).
  • Maintain inventory of hardware/software and renew licenses on time.
  • Vendor Coordination: Liaise with vendors for hardware procurement, repairs, and software services.
  • Evaluate new IT tools and recommend upgrades to improve productivity.
Requirements:
  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • 2–5 years of experience in IT administration, system support, or office IT management.
  • Hands-on knowledge of:
  • Windows & macOS systems.
  • Networking (routers, switches, firewalls).
  • SaaS productivity suites (Google Workspace, Microsoft 365, Slack, Zoom).
  • Basic security tools (endpoint protection, VPNs).
  • Familiarity with ticketing systems and ITIL processes is a plus.
  • Relevant certifications (CompTIA A+, Network+, Microsoft MCSA, ITIL) are advantageous.
Soft Skills:
  • Strong troubleshooting and multitasking abilities.
  • Clear communication skills to assist non-technical staff.
  • Organized, proactive, and service-oriented mindset.
  • Ability to prioritize tasks and work independently.
What We Offer:
  • Competitive salary and perks.
  • Opportunity to shape IT processes in a growing organization.
  • Exposure to cloud, SaaS, and security tools in a fast-paced startup environment.
  • Friendly and collaborative work culture.

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