
Performance Manager
24 hours ago
Performance Manager Job Summary
We are seeking a highly skilled Performance Manager to join our team. The successful candidate will be responsible for driving business growth, leading cross-functional teams, and delivering exceptional customer experiences.
The ideal candidate will have excellent leadership skills, the ability to drive sales through strategic planning, and a strong focus on operational excellence.
About This Role
- Business Growth
- Develop and implement business growth strategies to increase revenue and profitability.
- Drive sales through effective consultation, upselling, and cross-selling techniques.
- Monitor and analyze key performance indicators (KPIs) to inform business decisions.
- Team Leadership
- Lead and motivate a high-performing team of centre staff, slimming heads, beauty heads, and counselors.
- Conduct regular performance reviews and provide coaching and development opportunities.
- Foster a culture of accountability, service, and sales focus.
- Customer Experience
- Ensure every client receives a consistent, high-quality experience.
- Resolve escalations and maintain high client satisfaction levels.
- Implement loyalty and referral programs to retain clients.
- Operations Excellence
- Oversee the smooth functioning of all clinic services, including slimming, beauty, dermatology, and wellness.
- Maintain high standards of hygiene, safety, and quality.
- Manage inventory, billing, and cash management processes effectively.
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