Customer Service Team Lead

4 days ago

Delhi NCR Gurgaon Gurugram, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 25,00,000
Job Title

**Team Leader Role**

This leadership position oversees the performance of customer service teams, ensuring that they meet high standards of service and professionalism.

Job Description
  • Oversee one or more teams of customer service associates handling inquiries and problems via phone and/or email.
  • Monitor operations to ensure adherence to service level standards and company policies.
  • Evaluate customer service quality, providing feedback on strengths and areas for improvement.
  • Communicate with clients, vendors, and other departments to ensure quality service delivery and customer satisfaction.
Required Skills and Qualifications
  • Excellent customer service skills building high levels of customer satisfaction.
  • Strong verbal and written communication skills.
  • Ability to lead and manage large teams effectively.
  • Demonstrated problem-solving and decision-making skills.
  • Analytic and root cause analysis skills for process improvement initiatives.
Key Responsibilities
  • Act as an escalation point for resolving difficult customer issues.
  • Ensure professional and courteous customer support services are delivered.
  • Track and report contact center performance against objectives and goals.
Benefits and Challenges

The successful candidate will have a Bachelors degree or equivalent combination of education, training, or work experience. They will also possess considerable knowledge of the company's products and services, excellent team management skills, and the ability to work independently and in a team environment.

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