
Senior Business Operations Manager
5 days ago
Cultivate a high-performing team to meet Service Level Agreement (SLA) performance expectations.
- Standardize and automate processes with the Non-Controlled Computer (NoCC) team to achieve maximum efficiency.
- Ensure timely and accurate execution of supportive financial and non-financial operations.
- Maintain master data in systems, guaranteeing accuracy and on-time setup, modification, and maintenance.
- Manage training, routine, people development, and compliance activities.
- Foster relationships between departments, business units, and stakeholders.
Master Data Management Activities Execution
- Oversee Master Data team management within agreed timescales and quality levels.
- Perform quality checks on master data setup to correct infractions before impacting business operations or customer relationships.
- Efficiently manage end-to-end master data processes.
- Participate actively in project initiatives.
- Maintain compliance targets, including creating sustainability models and action plans for open issues (Risk Management/Audit with 100% Quality).
- Develop backup planning strategies (100% team coverage).
- Maintain the Training Tracking Tool and create action plans to minimize knowledge gaps.
- Achieve SLA/KPIs and provide monthly updates, monitor team performance quality, and address gaps.
- Ensure process training documentation is up-to-date according to Excellence Program guidelines.
- Review and recommend enhancements to improve current workflows for increased efficiency.
- Conduct routine management according to Excellence Program guidelines.
- Promote positive communication flow within the team and with external parties, BU, and ZCC employees.
- Share best practices across the organization.
- Assist in developing procedures for non-recurring transactions and events.
- Ensure adherence to safety procedures and training requirements.
- Equip the team to perform their duties and responsibilities effectively.
- Administrative people management tasks.
- Create and maintain a positive work environment.
- Execute the People Cycle according to Excellence Program guidelines (Targets setting and cascading, Competency appraisal, Operational Performance Review, Personal Development Plans, Recovery Plans, etc.).
- Strategy and deliver on Project-related activities from the leadership team, ensuring timely quality delivery.
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