Operations Management Specialist

3 days ago

Lucknow, Uttar Pradesh, India beBeeLeadership Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title: Operations Management Specialist

">

This role offers an exceptional opportunity to leverage your expertise in team leadership and operations management to drive success in a fast-paced international voice process environment.

">
  • ">

  • As an Operations Management Specialist, you will be responsible for supervising a team of voice agents, ensuring they meet performance targets (KPIs like call quality, average handling time, resolution rate, etc.).

    ">

  • You will also handle team scheduling and attendance, provide coaching, feedback, and performance evaluations to enhance team productivity.

    ">

  • Additionally, you will oversee daily operations, manage escalations, and resolve complex customer issues while maintaining service level agreements (SLAs) and quality standards.

    ">

  • Further, you will assist in onboarding and training new team members, organize skill development sessions, and track/report team metrics.

    ">
">

Requirements:

">
  • ">

  • Strong leadership and communication skills to effectively manage teams and collaborate with clients/stakeholders.

    ">

  • Proven experience in operations management, team leadership, or a related field.

    ">

  • Able to analyze data, identify trends, gaps, and areas for improvement.

    ">

  • Familiarity with service level agreements (SLAs), quality standards, and KPIs.

    ">

  • Ability to adapt to changing priorities and deadlines.

    ">
">

What We Offer:

">
  • ">

  • Ongoing training and professional development opportunities.

    ">

  • A dynamic work environment that fosters collaboration and growth.

    ">

  • Competitive compensation package.

    ">
">

About Us:

">

We are a leading provider of innovative solutions in the international voice process industry. Our company values innovation, teamwork, and customer satisfaction.

">

Contact Information:

">

Please submit your application through our website. We look forward to hearing from you

">

  • Operational Excellence Manager

    3 days ago

    Lucknow, Uttar Pradesh, India beBeeOperations Full time ₹ 8,00,000 - ₹ 12,00,000

    Operations Management SpecialistWe are seeking an experienced Operations Management and Reporting Specialist to join our organization. The ideal candidate will have a strong background in operations management, data analysis, and process improvement.The Operations Management Specialist will be responsible for monitoring and streamlining day-to-day operations...

  • Marketplace Operations Specialist

    3 days ago

    Lucknow, Uttar Pradesh, India beBeeOperations Full time ₹ 9,00,000 - ₹ 12,00,000

    Marketplace Operations SpecialistWe are seeking a skilled Marketplace Operations Specialist to join our team. In this role, you will be responsible for managing end-to-end marketplace operations, including Ads, Account Health, Cataloguing, Inventory, and Sales Tracking.

  • Treasury Operations Manager

    5 days ago

    Lucknow, Uttar Pradesh, India beBeeTreasury Full time ₹ 8,00,000 - ₹ 15,00,000

    Treasury Specialist Job DescriptionWe are seeking a highly skilled Treasury Specialist to manage treasury operations with precision and attention to detail.The ideal candidate will have strong analytical and problem-solving skills, with the ability to handle margin calls, collateral management, and collateral interest calculations.Responsibilities include...

  • Senior Operations Manager

    3 days ago

    Lucknow, Uttar Pradesh, India beBeeRevenue Cycle Management Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Job TitleWe are seeking a highly skilled and experienced professional to fill the role of Senior Operations Manager."],

  • Operations and Process Manager

    2 days ago

    Lucknow, Uttar Pradesh, India beBeeOperational Full time ₹ 4,00,000 - ₹ 8,00,000

    Job Title: Operational SpecialistAs an Operations Specialist, you will have the opportunity to gain hands-on experience in end-to-end operations management.This role is designed to provide a comprehensive understanding of operational processes, stakeholder management, and reporting.Key Responsibilities:Support daily operations across assigned stakeholders...

  • Operational Risk Management Specialist

    2 days ago

    Lucknow, Uttar Pradesh, India beBeeOperationalRiskManagement Full time ₹ 20,82,800 - ₹ 26,14,000

    Job Title: Operational Risk Management SpecialistThis is a challenging and rewarding role that requires strong operational risk management skills. The ideal candidate will have experience in identifying and mitigating operational risks, as well as developing and implementing effective risk management strategies.The successful candidate will be responsible...

  • Studio Operations Specialist

    1 week ago

    Lucknow, Uttar Pradesh, India beBeeTechnical Full time ₹ 15,000 - ₹ 20,000

    Job Title:Studio Operations SpecialistWork Overview:We are seeking a Studio Operations Specialist to manage our studio and ensure seamless operations.Key Responsibilities:Oversee the setup, operation, and maintenance of equipment.Manage hardware, software, and network configurations in the studio.Maintain a well-organized, functional, and safe environment...

  • Financial Operations Manager

    1 week ago

    Lucknow, Uttar Pradesh, India beBeefinance Full time ₹ 60,00,000 - ₹ 80,00,000

    Finance SpecialistWe are seeking an experienced Finance Specialist to join our team and contribute to the growth of our financial operations.

  • Operational Risk Manager

    3 days ago

    Lucknow, Uttar Pradesh, India beBeeCompliance Full time ₹ 15,00,000 - ₹ 20,00,000

    Enterprise Governance SpecialistWe are seeking a highly skilled Enterprise Governance Specialist to lead our operations. The ideal candidate will have strong expertise in ServiceNow administration, with hands-on experience in GRC modules and the ability to ensure platform stability, integrations, and compliance processes.Key ResponsibilitiesAdminister and...

  • Operational Development Specialist

    2 weeks ago

    Lucknow, Uttar Pradesh, India beBeeDevelopment Full time ₹ 36,00,000 - ₹ 48,00,000

    Job Role: Operational Development SpecialistWe are seeking a highly motivated and detail-oriented Operational Development Specialist to join our team. This role will provide an exceptional opportunity for professional growth and development in the field of operations.The Operations Intern position at our company offers a unique chance to work in diverse...