
Operational Risk Manager
1 day ago
We are seeking a highly skilled Enterprise Governance Specialist to lead our operations. The ideal candidate will have strong expertise in ServiceNow administration, with hands-on experience in GRC modules and the ability to ensure platform stability, integrations, and compliance processes.
Key Responsibilities- Administer and configure ServiceNow platform including GRC modules
- Perform DevOps activities, including code deployments across environments
- Develop and implement fixes for production defects
- Monitor and manage ServiceNow integrations with external systems
- Resolve ServiceNow incidents and provide root cause analysis
- Maintain user roles, permissions, and platform stability
- Support audits and compliance reporting
- Ensure smooth platform upgrades and patches
- Automate operational tasks to improve efficiency
- Maintain detailed operational documentation and runbooks
- 5+ years of ServiceNow administration experience
- 2+ years of hands-on experience with ServiceNow GRC modules
- Certifications (Mandatory):
- ServiceNow CSA
- GRC: Integrated Risk Management (IRM) Fundamentals
- GRC: Integrated Risk Management (IRM) Implementation
- Experience in ServiceNow support & maintenance, including incident resolution
- Proven experience with code deployments, integration monitoring, and defect fixes
- Strong knowledge of Governance, Risk, and Compliance (GRC) processes
- Familiarity with ITIL processes and change management
- Knowledge of ServiceNow scripting (JavaScript, GlideAPI) is a plus
As an Enterprise Governance Specialist, you will be part of a dynamic team that is passionate about delivering high-quality solutions. You will have the opportunity to work on challenging projects, develop your skills, and grow your career.
OthersThe ideal candidate will be a strong communicator, able to effectively collaborate with cross-functional teams and stakeholders. They will also be self-motivated, able to work independently, and prioritize tasks to meet deadlines.
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