Salesforce Service Cloud Product Manager
4 weeks ago
About the Role
We are seeking an experienced Product Manager to lead the development of our Salesforce Service Cloud product line. The successful candidate will have a track record of delivering successful Salesforce Service Cloud projects that meet user needs and drive business growth.
Responsibilities
- Develop and maintain a deep understanding of our customers\' needs and market trends to drive innovation in our Service Cloud product line.
- Collaborate with cross-functional teams, including development teams, admin teams, and stakeholders to define product vision, strategy, and roadmap for our Service Cloud product line.
- Define and prioritize product features and user stories based on business value, customer feedback, and technical feasibility.
- Proactively benchmark processes and platforms internally and externally to drive innovation in Service Cloud and other potential tools that can be integrated to enhance service ability.
- Explore opportunities to improve tools, introduce new functionality in Salesforce technologies and connected applications.
Requirements
- A track record of successfully delivering Salesforce Service Cloud projects that meet user needs and drive business growth.
- Qualifications: B.E/B.Tech/MCA professional graduation is must, MBA or equivalent is a plus.
- 12+ years of total experience in IT/software implementation roles with proven experience of minimum last 5+ years as a Product Manager or similar role, in Salesforce Service product development.
- Strong experience with the Salesforce Service Cloud platform is mandatory, Sales and Community Cloud is a plus.
- In-depth understanding of Agile methodologies, including driving Scrum meetings.
- Strong analytical skills, with the ability to gather and interpret data to make informed product decisions.
- Excellent communication skills, both written and verbal, with the ability to convey complex concepts to technical and non-technical stakeholders.
About the Team
As a Product Manager on our Service Cloud team, you will have the opportunity to work closely with cross-functional teams to drive innovation and deliver successful projects that meet user needs and drive business growth.
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