Salesforce Service Cloud Product Manager

3 weeks ago


Chennai, Tamil Nadu, India ZF Group Full time
Job Description

ZF Group is a leading technology company seeking an experienced Salesforce Service Cloud Product Manager to join our team. As a key member of our product development team, you will be responsible for delivering innovative solutions that drive business growth and customer satisfaction.

Responsibilities:
  • Product Vision and Strategy: Collaborate with stakeholders to define and prioritize product features and user stories based on business value, customer feedback, and technical feasibility.
  • Process Benchmarking: Proactively benchmark processes and platforms internally and externally to drive innovation in service cloud and other potential tools that can be integrated to enhance service ability.
  • Product Roadmap: Create and maintain a well-defined product backlog, ensuring it is consistently refined and ready for development sprints.
  • Stakeholder Management: Act as the bridge between the development team and stakeholders, ensuring clear communication and alignment on product goals and priorities.
  • Agile Methodologies: Participate in Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives.
  • Data-Driven Decisions: Continuously monitor and analyze product performance, user engagement, and key metrics, making data-driven decisions for optimization.
Requirements:
  • Experience: A track record of successfully delivering Salesforce Service Cloud projects that meet user needs and drive business growth. 12+ years of total experience in IT/software implementation roles with proven experience of minimum last 5+ years as a Product manager or similar role, in Salesforce service product development.
  • Skills: Strong experience with the Salesforce service cloud platform is mandatory, Sales and community cloud is a plus. In-depth understanding of Agile methodologies, including driving Scrum meetings. Excellent communication skills, both written and verbal, with the ability to convey complex concepts to technical and non-technical stakeholders.
  • Certifications: One or more Salesforce active certifications is mandatory, preferably Service Cloud Consultant certification.
Benefits:
  • Salary: $120,000 - $150,000 per year, depending on location and experience.
  • Growth Opportunities: ZF Group offers a dynamic and supportive work environment, with opportunities for career growth and professional development.
  • Benefits Package: Comprehensive benefits package, including health insurance, retirement plan, and paid time off.


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