US Process Customer Service Executive
3 days ago
Smart Lion Private Limited is seeking a highly skilled and dedicated Customer Service Executive to join our US process team. As a Customer Service Executive, you will be responsible for handling outbound calls to meet medical compensation targets while providing exceptional customer service.
About the RoleThis is a night shift position that requires strong communication skills, fluency in English, and adaptability to a fast-paced environment. You will work closely with our team to deliver world-class service to our clients in the US.
Responsibilities- Handle outbound calls to meet daily, weekly, and monthly targets.
- Build rapport with customers and ensure a positive, high-quality experience.
- Meet or exceed KPIs and SLAs.
- Follow established scripts and protocols for smooth client interactions.
- Stay updated on process changes.
To be successful in this role, you will need:
- Strong communication skills with fluency in English.
- Adaptability to a fast-paced environment.
- A willingness to work night shifts to cater to US clients.
- Preferred: Experience in outbound sales, lead generation, or medical compensation processes.
We offer a competitive salary with performance-based incentives, a supportive environment with opportunities for professional growth, and the chance to be part of a team delivering world-class service.
The estimated annual salary for this position is around $45,000-$60,000 based on industry standards and location.
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