Lead Front Office

1 day ago

Bellary, Karnataka, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 15,00,000
Hotel Operations Manager

This position involves managing the front desk operations of a high-end hotel. The ideal candidate will have experience working in a similar role and possess exceptional customer service skills.

  • Manage day-to-day operations of the front desk, including check-ins/check-outs, billing, and responding to guest inquiries.
  • Ensure smooth functioning of front desk processes, identify areas for improvement, and implement necessary changes.
  • Administer front office functions, monitor guest services, and maintain accurate records.
  • Recognize critical guests and VIP arrivals, providing personalized service as needed.
  • Respond to guest inquiries, compose professional emails, and create presentations to support hotel operations.
Requirements:
  • A graduate or postgraduate degree in hospitality management is preferred.
  • The ideal candidate should have at least 3-4 years of experience in a similar role within a 4/5-star hotel environment.
  • Excellent verbal and written communication skills are essential.
  • Strong organizational and supervisory skills, with the ability to handle disputes and grievances calmly.

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