IT Systems Administrator

3 hours ago

Mysore, Karnataka, India beBeePrincipal Full time ₹ 1,00,00,000 - ₹ 2,00,00,000
About this Role

This is a fantastic opportunity to join our IT team as a Principal Systems Administrator. You will be responsible for providing end-user support for hardware, software, and peripherals, including laptops/desktops, printers, mobile devices, A/V equipment.

  • Deliver multi-channel support (in-person, phone, email, chat, and WebEx) for local and remote users.
  • Support the transition from our current ITSM platform to ServiceNow. Manage tickets efficiently and escalate when necessary.
  • Image, configure, and deploy laptops and desktops for new hires and tech refreshes.
  • Use FreshService for IT asset lifecycle management, including STPI bonded asset tracking and inventory audits.
  • Enforce IT security policies and assist in remediating security incidents or vulnerabilities.
  • Troubleshoot issues related to network connectivity, A/V conference tools, scanning, printing, and device access.
About the Requirements

We are looking for an experienced IT professional with a strong background in IT Helpdesk or Technical Support. The ideal candidate should have:

  • 4+ years of experience in an IT Helpdesk or Technical Support role.
  • An Associate degree (or higher) in Computer Science, Information Technology, or equivalent professional experience.
  • Strong experience supporting Windows 11, MacOS (Sequoia), and common business productivity software (Office 365, Adobe, etc.).
  • Familiarity with cloud applications, endpoint security, mobile/tablet support, and remote tools.
  • Able to troubleshoot and resolve technical issues for non-technical users with patience and clarity.

Prior experience in STPI-bonded asset environments or working within SEZ/EOU frameworks is also a plus.

About the Benefits

This is an excellent opportunity to grow your career and develop your skills in IT systems administration. As a Principal Systems Administrator, you will have the chance to work on challenging projects and collaborate with internal teams to identify and implement service improvements or automation opportunities.

  • Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation are highly valued.
  • Familiarity with client and endpoint management platforms like SCCM, Intune, or Jamf is also a plus.

If you are a motivated and skilled IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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