Dedicated Process Associate- Voice and Claims Professional

1 week ago


Gurgaon, Haryana, India Genpact Full time

At Genpact, we're driven by our purpose - shaping a world that works better for people. We're looking for a talented Process Associate to join our team and contribute to our mission.

Key Responsibilities:

Transaction Processing and Customer Engagement

  • Process transactions and communicate with insured, providers, and facilities through phone calls and emails.
  • Prioritize transactions according to detailed guidelines to meet Service Level Agreements (SLA).

Task Planning and Prioritization

  • Plan and prioritize tasks to achieve objectives, ensuring efficient use of time and resources.

Customer Service and Problem-Solving

  • Respond to customer inquiries, identify and resolve problems, and provide solutions.

Team Collaboration and Support

  • Assist team members with tasks and responsibilities as needed.

Qualifications:

  • Bachelor's degree in any stream (except B.Tech and Technical Graduation & Law).
  • Proven experience in international calling and excellent English communication skills.
  • Understanding of HIPAA (PHI/PII) and ability to work under pressure to meet deadlines.

Essential Skills:

  • Excellent analytical and problem-solving skills.
  • Ability to work independently and collaboratively as part of a team.
  • Basic computer knowledge and typing speed of 40 words per minute.

About Us:

Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.


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