Senior Excellence Leader

2 days ago

Rajkot, Gujarat, India beBeeQuality Full time ₹ 8,00,000 - ₹ 15,00,000

Job Title: Quality Manager

We seek a meticulous professional to own and elevate customer-facing excellence across Sales, Marketing, and Support departments.

The ideal candidate will design and enforce quality frameworks, leverage deep CRM expertise to drive data-backed improvements, and enable a 100-member team with clear SOPs, targeted training, and rigorous call quality audits.

Key Responsibilities:

  • Develop and maintain a call quality monitoring framework for Sales, Marketing, and Support.
  • Conduct regular call audits, score performance against service level agreements, and deliver actionable feedback to team leads.
  • Create, facilitate, and iterate training programs covering CRM usage, process adherence, communication skills, and quality standards.
  • Partner with IT and Operations to optimize Zoho CRM workflows, ensure data hygiene, and build real-time dashboards.
  • Analyze quality metrics and generate insights to drive continuous improvement initiatives.

Qualifications & Experience:

  • Bachelor's degree in Business, Healthcare, or related field; MBA preferred.
  • 10 – 15 years of experience in quality management roles supporting multiple customer-facing teams.
  • 3+ years of hands-on experience with Zoho CRM or similar platforms.
  • Exposure to quality oversight for 100+ team members.
  • Strong competency in data analysis, Excel, and dashboard tools.

About Us:

We are a mission-driven organization committed to transforming healthcare education. We offer a competitive salary, benefits, and opportunities for professional growth and development.

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