
Technical Support Specialist
19 hours ago
We are seeking a seasoned Technical Support Engineer with expertise in AI Access Security and SaaS Security to join our team.
This role involves providing advanced technical support to customers, troubleshooting complex issues related to the safe adoption of GenAI apps, and optimizing security solutions for our clients.
The ideal candidate will have strong analytical skills, excellent communication abilities, and a deep understanding of AI technologies.
Key Responsibilities:
- Provide technical support to customers on AI Access Security and SaaS Security
- Troubleshoot and resolve complex technical issues
- Offer best practices and configurations to optimize security solutions
- Manage and resolve support cases efficiently
- Conduct fault isolation and root cause analysis
- Author and publish technical documentation
- Collaborate with cross-functional teams
- Travel to customer sites as needed
About Our Team:
We are a global organization dedicated to protecting our digital way of life. Our Global Customer Support team plays a critical role in this mission by providing exceptional post-sales support to our customers.
Why Join Us:
You will have the opportunity to work on the most comprehensive AI Security solution, ensuring customers can safely leverage AI technologies. You will also be part of a dynamic team that values collaboration, innovation, and customer success.
Required Skills:
To be successful in this role, you will need:
- Strong technical knowledge of AI Access Security and SaaS Security
- Excellent communication and problem-solving skills
- Ability to analyze complex technical issues
- Experience working with customers and partners
- Familiarity with cloud-based security solutions
What We Offer:
We offer a competitive compensation package, opportunities for professional growth and development, and a collaborative work environment.
Let's Connect:
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