Customer Collections Specialist

4 days ago


Dombivli, Maharashtra, India beBeeCollection Full time ₹ 30,00,000 - ₹ 70,00,000

About Our Role

We are seeking skilled professionals to join our collections process. This opportunity is ideal for individuals with experience in international business process outsourcing (BPO) voice processes, particularly those who have worked in collections or customer support.

Key Responsibilities:

  • Handle outbound and inbound calls for collections in accordance with client and company policies
  • Follow up with customers on overdue accounts in a professional and persuasive manner
  • Maintain accurate records of customer interactions and payment commitments
  • Meet defined productivity and quality benchmarks
  • Provide timely updates and escalate issues as necessary

Requirements:

  • Minimum 1 year of experience in an International BPO voice process (preferably in collections or customer service)
  • Strong command of spoken English with a neutral or US/UK accent
  • Excellent communication, negotiation, and interpersonal skills
  • Ability to handle pressure and meet targets in a fast-paced environment
  • Flexibility to work in rotational shifts (including night shifts)


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