Senior Account Recovery Specialist
2 days ago
We are seeking an experienced Senior Account Recovery Specialist to join our team. This key role involves managing high-value and complex accounts to ensure timely recovery of outstanding dues while also assessing and monitoring customer credit risk.
This position requires a unique blend of strong negotiation skills, analytical approach, and conflict resolution expertise. The ideal candidate will have experience in collections, receivables management, or credit control, with exposure to credit risk assessment.
The successful Senior Account Recovery Specialist will be responsible for:
- Managing a portfolio of priority accounts with overdue balances, ensuring maximum recovery.
- Directly engaging with clients to negotiate payment terms, settlements, or repayment plans.
- Conducting thorough follow-ups via calls, emails, and written correspondence.
The Senior Account Recovery Specialist will also:
- Review payment history and account behavior to identify early warning signs of potential defaults.
- Provide feedback to the credit team on customers showing increased risk.
- Support credit analysts in periodic reviews of customer creditworthiness based on payment patterns and outstanding exposure.
Additional responsibilities include:
- Managing complex cases involving disputes, bounced payments, or high-risk clients.
- Working closely with the legal team on accounts requiring formal recovery actions or notices.
To succeed in this role, you will need:
- A Bachelor's degree preferred; diploma or relevant certification in finance, business, or collections is an advantage.
- 3–5 years of experience in collections, receivables management, or credit control, with exposure to credit risk assessment.
- Strong negotiation, analytical, and conflict resolution skills.
- Ability to manage multiple accounts and priorities under pressure.
- Proficiency in MS Excel and collections/accounting software.
We offer a competitive salary and benefits package to attract and retain top talent. If you are a results-driven professional with a passion for resolving complex issues, we encourage you to apply for this exciting opportunity.
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