Portfolio Recovery Specialist

5 days ago

Dombivli, Maharashtra, India beBeeRecovery Full time ₹ 40,00,000 - ₹ 80,00,000

We're on the hunt for a skilled specialist to join our team.

This role requires you to focus on recoveries for personal loans, business loans, and auto loan portfolios by engaging with customers, negotiating settlements, and ensuring account closures—while adhering to regulatory guidelines.

  • Contact delinquent customers via calls to follow up on overdue payments.
  • Manage loan portfolios across days past due buckets.
  • Offer closure, settlement, or restructuring options aligned with internal policies.
  • Maintain calling discipline and track promises to pay, callbacks, and payments.
  • Ensure compliance standards are met in customer communication and data handling.
  • Maintain a high standard of customer experience through professional, respectful communication.
  • Prepare and update call records, daily reports, and portfolio performance metrics.
Required Skills:

To drive this mission forward, we need someone who is:

  • Familiar with customer communication and negotiation strategies.
  • Skilled in managing multiple loan portfolios and prioritizing tasks effectively.
  • Able to work independently and maintain a high level of productivity.
  • Proficient in maintaining accurate records and generating reports.
Benefits:

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

Others:

Please note that this role requires adherence to strict confidentiality and data protection policies.

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