Front Desk Operations Coordinator

1 month ago


Muzaffarpur, Bihar, India The Royal Phular Full time

The Royal Phular seeks a highly skilled Front Desk Operations Coordinator to join their team. This is a fantastic opportunity for someone with excellent customer service skills and experience in front office operations.

About the Role

As a Front Desk Operations Coordinator, you will be responsible for greeting and welcoming guests in a friendly and professional manner. You will check-in and check-out guests using the Integrated Data Systems (IDS) software and handle guest inquiries, requests, and complaints promptly and courteously.

Main Responsibilities:
  • Greet and welcome guests, ensuring a positive first impression of The Royal Phular.
  • Process guest payments and invoices accurately using the IDS software.
  • Assist in managing room reservations and availability in the IDS system.
  • Maintain accurate guest records and update information in the IDS system.
  • Coordinate with housekeeping and other departments to ensure guest satisfaction.

We are looking for someone with strong customer service and interpersonal skills who can provide an exceptional experience for our guests. If you have a passion for delivering outstanding service and are proficient in using IDS software, we would love to hear from you.

Requirements:
  • Proficiency in using IDS software.
  • Previous experience in front office operations, preferably in a hotel setting.
  • Strong customer service and interpersonal skills.
  • Excellent communication skills, both verbal and written.

Based on the required skills and qualifications, we estimate that this role comes with an annual salary range of $45,000 - $60,000. As a valued member of our team, you will also receive a comprehensive benefits package, including health insurance, retirement plans, and paid time off.



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