Operations Director

2 days ago

Dindigul, Tamil Nadu, India beBeeHospitality Full time ₹ 18,00,000 - ₹ 25,00,000
Hostel Operations Manager

About the Role:

PinnacleU is a business school offering industry-immersive business education where classes are led by top industry leaders and practitioners.

The Job Overview:

  • You will lead a team to manage hostel operations, handle external vendors, and act as the central point of contact for student and parent-related concerns around accommodation.
  • You won't be involved in daily ground-level execution — you'll drive outcomes through your team, set standards, and ensure seamless collaboration between departments.

Key Responsibilities:

  1. Owning and driving the overall hostel operations strategy, from move-ins to daily services to escalations.
  2. Leading a team of hostel managers, support staff, and vendor coordinators to ensure smooth, student-friendly operations.
  3. Working closely with Programme Directors and Parent Affairs Teams to align hostel policies with institutional goals.
  4. Acting as the primary escalation point for student and parent concerns related to residential life.
  5. Maintaining proactive, transparent communication with parents especially in sensitive or emergency situations.
  6. Building confidence and trust across all stakeholder groups through consistent delivery and empathetic engagement.
  7. Overseeing third-party vendors and partners involved in housekeeping, security, food, and maintenance.
  8. Reviewing and approving Standard Operating Procedures (SOPs), incident reports, safety checks, and compliance protocols.
  9. Championing a positive residential culture — inclusive, respectful, and aligned with student well-being.
  10. Designing initiatives to gather feedback, address grievances efficiently, and continuously improve the residential experience.
  11. Collaborating with student councils or committees where needed to foster a collaborative campus environment.
  12. Presenting regular reports on hostel performance, grievances, service levels, and student satisfaction.
  13. Tracking Key Performance Indicators (KPIs) and using data-driven insights to improve processes and policies.
  14. Maintaining proper documentation and ensuring regulatory compliance related to hostel facilities.

Ideal Candidate Profile:

  • 4–8 years of experience in leadership or supervisory roles in hospitality, luxury housing, student co-living, or client experience.
  • Exceptional communication and interpersonal skills — able to handle both student concerns and high-touch parent interactions with confidence and empathy.
  • Demonstrated ability in leading teams, managing vendors, and achieving results through others.
  • Strong conflict resolution, prioritization, and people management skills.
  • Female candidates are encouraged to apply as we strive to build a balanced and empathetic leadership team.

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